Contact Information
General Inquiries
info@affeine.com
Client Support
support@affeine.com
Office
Frisco, Texas, United States
Response Times
General inquiries: Within 2 business days
Active client support: Within 4 business hours during business hours (9 AM - 6 PM Central)
Emergency escalation: For active engagements only, contact provided directly
If you like who we are:
Please use the contact form on our home page.
Include:
- What you’re trying to accomplish
- Your biggest questions, expected timeline
- Organizational context (size, industry, constraints)
We’ll respond with our best position on how to go forward.
If you’re an active client:
Email support@affeine.com if you need to escalate.
What We Will Help With
New customers:
- Understanding if we’re a fit for your needs
- Articulating our approach and methodology
- Engagement models, structures and business models
Existing customers:
- Support issues for existing tools that you purchase for use
- Escalation when something isn’t working
- Clarification on deliverables or approach
Open source or B2B licensed tools:
- Bug reports on public releases that you use
- Implementation questions for any licensed tools (best effort)
- Accepting your open source contributions to improve our tools for your use case
Privacy
Emails to support@affeine.com are confidential. We don’t share client information, inquiries, or engagement details. Ever.
If you reference sensitive information in your inquiry, say so. We’ll respond accordingly.
Next steps
Contact us with your challenge. We’ll tell you honestly whether we can help.